Grievance Redressal Mechanism

We value your trust and are committed to addressing any concerns or complaints promptly and transparently. Clients may reach out to us through any of the following channels:

  • Email: Write to us at abhishek.graassp.inv@gmail.com for any queries or grievances.
  • Phone: Call us at +91- 9560302969 during working hours.
  • Post: You may also send a written complaint to our registered office at:
    C 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 110051

We aim to provide a resolution within 21 working days from the date of receiving your complaint.

Escalation Matrix

Below are the key contacts you may approach based on the nature or escalation level of your concern:

DesignationContact Person NameOffice AddressContact No.Email IDWorking Hours
  Customer CareAbhishek GuptaC 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 1100519560302969abhishek.graassp.inv@gmail.comMon–Fri, 10:00 AM – 6:00 PM
Head of Customer CareAbhishek GuptaC 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 1100519560302969abhishek.graassp.inv@gmail.comMon–Fri, 10:00 AM – 6:00 PM
Compliance OfficerAbhishek GuptaC 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 1100519560302969abhishek.graassp.inv@gmail.comMon–Fri, 10:00 AM – 6:00 PM
CEOAbhishek GuptaC 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 1100519560302969abhishek.graassp.inv@gmail.comMon–Fri, 10:00 AM – 6:00 PM
Principal OfficerAbhishek GuptaC 83B Jitar Nagar near Gurudwara, Delhi, National Capital Territory of Delhi, 1100519560302969abhishek.graassp.inv@gmail.comMon–Fri, 10:00 AM – 6:00 PM

Still Not Satisfied?

If your grievance remains unresolved even after contacting the above authorities:

  • Raise your concern through SEBI’s SCORES Portal (SEBI Complaints Redress System): https://scores.sebi.gov.in/
    • Still dissatisfied? Proceed to Online Dispute Resolution (ODR): https://smartodr.in